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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nicholas Graham

May 1, 2025

5  out of  5
rating by Nicholas Graham
"Stephen was very friendly and easy to deal with. Process of switching insurance companies was seamless and Stephen was available to answer any and all questions I had. Thank you for your professionalism."
We responded:
"Nicholas, It sounds like you had a great experience working with Stephen! Having a friendly and knowledgeable representative can make the process of switching insurance much smoother. If you have any specific questions or need further assistance regarding insurance or anything else, feel free to ask! Thanks for giving Jesse Jones State Farm a 5 star rating! Jesse"
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Charlie (Charlie)

April 30, 2025

5  out of  5
rating by Charlie (Charlie)
"Great service!"
We responded:
"Thanks for the 5 star review of Jesse Jones State Farm! Jesse"
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Kylee Marie

April 26, 2025

5  out of  5
rating by Kylee Marie
"Barbara was fantastic and so helpful! Highly recommend if you’re in the Lancaster area!"
We responded:
"Kylee, Thank you for sharing your experience with Barbara. We appreciate your 5 star review of Jesse Jones State Farm. Jesse"
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Harold K

April 25, 2025

5  out of  5
rating by Harold K
"Jesse is an outstanding agent and an asset to State Farm. He is very approachable, down-to-earth, customer-focused, and knowledgeable about State Farm's wide range of products and services. I recently had a meeting with him and he went above-and-beyond in providing me with information and options regarding my insurance needs. I highly recommend Jesse and his team!"
We responded:
"Harold-so glad to meet with you. I appreciate you taking the time to share this kind review and rating Jesse Jones State Farm with a 5 star review. Jesse"
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Kelsey Halle

April 24, 2025

5  out of  5
rating by Kelsey Halle
"Barb was very helpful and got me taken care of super quickly! :)"
We responded:
"Kelsey, Thanks for sharing your experience with Barb! We are thankful you took the time to give Jesse Jones State Farm a 5 star review! Jesse"
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Jay Barns

April 22, 2025

5  out of  5
rating by Jay Barns
"Jesse Jones is a fantastic agent! I’ve known Jesse and his wonderful team for 2 years! I am delighted to say my wife and I both have several polices with his agency. He was able to save us an immense amount of money each year on car, renters, life insurance etc. Jesse is extremely outgoing, calm, sincere and has such a genial character. Likewise, his team bestows great costumer service and full transparency. Thus, they’re always available to answer questions, find the best rates as well as providing genuine advice. We were fortunate enough to meet Jesse at a State Farm event years ago. Further, we have developed a great friendship outside of just the office. Jesse creates a healthy relationship dynamic with his clients. There are many great agents in central Ohio or just outside of it. Yet, Jesse is the cream of the crop and I’d recommend checking out his agency."
We responded:
"Jay-I really appreciate the kind words and appreciate you and Erin being my customers even more. The fact that you took the time to give Jesse Jones State Farm a 5 star review speaks volumes about your character!. I look forward to seeing you real soon. Jesse"
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Kevin Smith

April 15, 2025

5  out of  5
rating by Kevin Smith
"Barbara, was very helpful and assisted us with multiple policies. She was easy to get a hold of and had great communication. We will refer anyone we come across needing insurance. Awesome experience!"
We responded:
"Kevin, Thanks for rating Jesse Jones State Farm with a positive 5 star review! We are glad to hear of your positive experience with Barbara. Thanks for being our customer. Jesse"
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Braeden Coleman

March 31, 2025

5  out of  5
rating by Braeden Coleman
"Jesse was very nice and easy to work with. He wants what's best for you and doesn't try to upgrade you for insurance that you don't need. He is incredibly easy to talk to and time goes really quick. I will be going back for future insurance needs later on."
We responded:
"Braeden, I am glad to hear that you had a positive experience and that you will consider Jesse Jones State Farm for your future insurance needs. I appreciate your 5 star review!!! Jesse"
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Heather Simcox

March 27, 2025

5  out of  5
rating by Heather Simcox
"We switched insurances after 22 years to State Farm! I can say that Barbara was very friendly, explained what to expect, and had everything we needed to start and process our new insurance by the time we got there. This made the process very quick and easy! I’m happy so far with State Farm and would recommend them if you are looking g for new insurance with fun friendly faces!!"
We responded:
"Heather-we are glad you are now our customer. I enjoyed getting to know you and I certainly appreciate your taking the time to give Jesse Jones State Farm a 5 star review!!! Jesse"
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Kyle Walton

March 5, 2025

5  out of  5
rating by Kyle Walton
"Barbara was fantastic in providing great communication and arrangement during my transition to State Farm."
We responded:
"It sounds like Barbara provided excellent support during your transition to State Farm! If you have any specific questions or need further assistance related to your experience or State Farm services, feel free to ask! Thanks for the 5 star review! Jesse"
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Janet George

January 31, 2025

5  out of  5
rating by Janet George
"Being on a fixed income I needed to lower my car insurance. I spent two days going over different rates from different companies. I decided on State Farm insurance because I had their coverage years ago and was very satisfied with them. They were going to save me so much money on my car insurance that I decided to see what they could do with my homeowners insurance also. Thanks to Jesse"
We responded:
"Janet, we are glad to have you back at Jesse Jones State Farm. I enjoyed sitting down with you and working on your account. Getting better coverage on auto insurance and saving is a great outcome. Thank you for rating Jesse Jones State Farm with a 5 star review. Jesse"
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Katie

January 29, 2025

5  out of  5
rating by Katie
"We had a great experience! After frustration with another company, Barbara made the process super easy and was so nice to work with. Thanks again!"
We responded:
"It sounds like you had a wonderful experience working with Barbara! It's great to hear that she made the process easy and enjoyable for you after your frustrations with another company. If you have any specific questions or need assistance with anything related to your experience, feel free to ask! Jesse"
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Nichole Johnson

January 27, 2025

5  out of  5
rating by Nichole Johnson
"I was paying almost $500 in car insurance and Barbara helped me reduce it more than half plus life insurance. She was very informational and flexible! I have never been taken care of so well! Thank you Barbara, you were absolutely amazing!!!"
We responded:
"Nichole-Barbara helps a lot of our customer with Home, Auto, and Life. We are glad you have the protection you need. Thanks for rating Jesse Jones State Farm with a 5 star review. Jesse"
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Kyli Underwood

January 23, 2025

5  out of  5
rating by Kyli Underwood
"Barbara was fantastic! It was a smooth transition and we were able to get same coverage for less than what we were paying."
We responded:
"Kyli-we appreciate your 5 star review of Jesse Jones State Farm. So glad to hear you had a positive experience with Barbara. She helps a lot of our customers! Jesse"
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Idrissa Oumarou

January 9, 2025

5  out of  5
rating by Idrissa Oumarou
"Thanks Barbara it was nice doing business with you 👍"
We responded:
"Thanks for giving Jesse Jones State Farm a 5 star review. Glad you had a good experience with Barbara! Jesse"
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Trudi Benson

December 12, 2024

5  out of  5
rating by Trudi Benson
"Angela was very customer oriented to my needs. Jesse was extremely polite in our phone conversations."
We responded:
"Trudi-thank you for such kind words and for taking the time to give Jesse Jones State Farm a 5 star review! We appreciate you! Jesse"
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Aubrey

November 19, 2024

5  out of  5
rating by Aubrey
"Stephen was very knowledgeable and answered all my questions."
We responded:
"Aubrey-we appreciate your feedback regarding Stephen Bossell. I am glad you had a good experience with Jesse Jones State Farm. Thank you for giving us a 5 star review! Jesse"
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stephanie morrow

November 19, 2024

5  out of  5
rating by stephanie morrow
"Thank you so much for helping me so quickly to save money. Very grateful!"
We responded:
"We appreciate the time you just took to give Jesse Jones State Farm a 5 star review. I look forward to meeting with you!!! Jesse"
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Eleeya E

November 8, 2024

5  out of  5
rating by Eleeya E
"I called to set up new car insurance here after being frustrated by Progressive. Angela was so beyond helpful, very understanding of my concerns, and super kind the entire time. I'm satisfied with the price and plan I have now, and the customer service was superb. I'm very grateful, I would definitely recommend going here for your insurance needs."
We responded:
"Eleeya-thanks for giving Jesse Jones State Farm a 5 star review and sharing your experience with Angela. Glad you are our customer. Jesse"
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Rachel Gregory

November 6, 2024

5  out of  5
rating by Rachel Gregory
"Amazing customer service! Loved that I was able to get a quick quote and bind my policy almost solely via text."
We responded:
"Hi Rachel-thank you for taking the time to give Jesse Jones State Farm a 5 star review. We appreciate your business. Jesse"
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Miesha Cannaday

November 1, 2024

5  out of  5
rating by Miesha Cannaday
"Barbara was amazing, I feel like it was kind of surreal! it only took not even 7 mins. Going to be honest I was waiting for traps of mice to fall and wondered what the catch was but seriously. It was that fast. And very reliable company as I use to work for them years ago so I know how they serve people so I totally trust the company. But she communicated with me in a prompt manner and had the answers I needed with no fluff. Thanks Barbara!"
We responded:
"Miesha-thanks for sharing your experience with Barbara. We are appreciative of your 5 star review for Jesse Jones State Farm!!! Jesse"
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Mariah Meek

October 29, 2024

5  out of  5
rating by Mariah Meek
"I worked with Barbara & got fast service & great communication. Very responsive, I love working with State Farm!"
We responded:
"Mariah-thanks you for giving Jesse Jones State Farm a 5 star review. Glad to hear that Barbara provided you with great service! Jesse"
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Amanda Snider

September 26, 2024

5  out of  5
rating by Amanda Snider
"On a whim I decided to get an online quote, for years no other companies were competitive to the rates I had but State Farm was nearly half this time! Barbara reached out to me the next day and literally spent all day emailing me back and forth trying to make sure it was apples to apples coverage. When I came in the office to handle paperwork, everyone was friendly and welcoming. I'm thankful to have found a great, local agent! Update 9-26-24: Barbara always comes in clutch when asking for quotes and pricing. She always responds right away and I appreciate that kind of service!"
We responded:
"Amanda-we sure do appreciate your being a customer and the 5-star review you provided our office! We are glad to be your local Agency of choice, Jesse"
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Max Mason

September 23, 2024

5  out of  5
rating by Max Mason
"Stephen Boswell was very helpful in the process of obtaining home and auto insurance. Stephen took the time to go over the entire insurance quote on the phone and addressed any questions and policy adjustments that I requested."
We responded:
"Hi Max-thanks giving Jesse Jones State Farm a 5 star review. I am glad your experience with Stephen was positive as he assists a lot of our customers! Jesse"
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Joseph Rother

September 20, 2024

5  out of  5
rating by Joseph Rother
"I worked with Barbara at Jesse Jones State Farm. She was most helpful at getting the insurance that was best for me, and had great suggestions along the way."
We responded:
"Joseph-thank you for giving Jesse Jones State Farm a 5 star review. I am glad your customer service experience with Barbara was helpful! Jesse"