Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Pamela DeLong

September 22, 2023

5  out of  5 rating by Pamela DeLong
"This company was here when I needed them, and helped me out so much! Jesse and Barb rock!"

Jenni Etherington

September 16, 2023

5  out of  5 rating by Jenni Etherington
"Jesse Jones and staff were great to work with. Made the switching companies so easy. They have AWESOME rates. Thanks Jesse and Barbara."

Andrew Roth

September 12, 2023

5  out of  5 rating by Andrew Roth
"This was the best experience I’ve had with insurance to date by FAR. I was getting a million calls and then Barbara Lambert just sends me an email with an initial quote with pretty much everything already set up and a price that was 4 times cheaper than what I was about to pay with Allstate. I think I’ll be sticking with Barbara and State Farm for the foreseeable future. Thanks so much!"


September 8, 2023

5  out of  5 rating by Clint
"Fast, efficient, and very knowledgeable. I couldn’t recommend any more!"

Denise Klingler

September 5, 2023

5  out of  5 rating by Denise Klingler
"We were with the same insurance company for over 15 years but never felt that personal touch. We did our research and decided to go with Jesse Jones and have not regretted that decision once! He and his team make us feel like we matter and that our insurance needs come first. The communication and the quick response is A+!! Steve & Denise"

Abdullahi Yussuf

September 1, 2023

5  out of  5 rating by Abdullahi Yussuf
"I am very happy how Barbara handled my car insurance needs and she is knowledgeable with good customer service."

Adrianna Wolf

August 25, 2023

5  out of  5 rating by Adrianna Wolf
"This office was so helpful and got back to me right away!"

Shannon Carder

August 22, 2023

5  out of  5 rating by Shannon Carder
"Steven was incredible to work with. Made switching over easy and effortless, and saved me over $70/month!!! Thanks Steven and Happy Birthday"

A Woody

August 21, 2023

5  out of  5 rating by A Woody
"Just joined customer service was very helpful and easy to deal with insurance is very affordable and would definitely recommend"

Dana Dunlap

August 17, 2023

5  out of  5 rating by Dana Dunlap
"Agent Jesse Jones is truly the best of the best! He and his office offer exemplary customer service. They’re knowledgeable and always have my back. Jesse, you’ve got my business for life."

Leslie Bussert

August 15, 2023

5  out of  5 rating by Leslie Bussert
"Barbara is great to work with. She was very patient and understanding with my me and got me the best deal on my insurance. I am so glad I choose to go with her!"

Samantha Dunbar

August 14, 2023

5  out of  5 rating by Samantha Dunbar
"The process of switching over to State Farm was so easy. I submitted an online quote the night before and with a simple phone call the next day I had a new policy that will save me money compared to my other policy! I spoke with Barbara on the phone and she was amazing! She was friendly and answered all my questions."

Charleigh Pabst

August 11, 2023

5  out of  5 rating by Charleigh Pabst
"Very helpful, answers quickly and thoroughly."

Isaac Landis

August 9, 2023

5  out of  5 rating by Isaac Landis
"The agents at Jesse Jones are always very helpful with getting the best rates for their customers."

Brooklyn Nazario

August 7, 2023

5  out of  5 rating by Brooklyn Nazario
"Barbara was so sweet and helpful! She made a process I was dreading and stressed about so easy, and was so kind and patient with my questions"

Joe Bloe

August 4, 2023

5  out of  5 rating by Joe Bloe
"If I wrote a 10 page review, I still could not express how nicely and quickly Miss Barbara handled my policy. Thank you to her and her agency. I know people say this a lot, but I was amazed. Thank you !!"

max diederich

August 4, 2023

5  out of  5 rating by max diederich
"Jesse and his team where very kind, friendly and knowledgeable. Called looking for life insurance and they help me find what was right for me and my family right away!!!!!!! Would highly recommend to anyone who is in need of life insurance!!!!"

Nick Scott

August 4, 2023

5  out of  5 rating by Nick Scott
"Barbara was extremely helpful and seemed like she really cared."

Asnal Mrc

August 3, 2023

1  out of  5 rating by Asnal Mrc
"Called for a quote several times and never had a phone call returned. Wanted to setup life insurance accounts and was basically shunned away for not being from Lancaster. Very unprofessional and rude, I have heard of several other customers even defecting to other SF agents."

Alexander Jobe

August 3, 2023

1  out of  5 rating by Alexander Jobe
"Worst state farm agent in all of Ohio. Take your business elsewhere."

Jason Ash

July 26, 2023

5  out of  5 rating by Jason Ash
"I started looking around for insurance due to my rates jumping every time for no rhyme or reason,. So, I called State Farm and spoke w/ Mr. Jones who was very informative and professional and explained what my old plan covered compared to the new plan that I now have through State Farm. Not only did I save a lot of money with their plan my plan was even better also. Plus he sent me more info through text and I texted back and got a response right back. Awesome customer service and had me covered same day very quick and painless!"

Z Craw

July 24, 2023

5  out of  5 rating by Z Craw
"Whenever I have a question or a problem, they answer right away and act like I am a person. It is hard to find insurance agents who care about you as a person."

Lauren Hanley

July 11, 2023

5  out of  5 rating by Lauren Hanley
"Barbara in Lancaster, Ohio, is the best!!! She communicated back and forth with me and my dad who lives in another state (who knows more about insurance) and made sure to explain everything to me in detail. I am very new to understanding auto insurance and she made sure to explain all my options while also keeping my dad in the loop. She made me and my dad feel very comfortable and I could not recommend her enough!!"

Heaven Thomson Myers

June 16, 2023

5  out of  5 rating by Heaven Thomson Myers
"Barb has helped us so much. I feel protected because her service is spot on. She will get it done. Bravo Barb"

Olivia Hammond

June 14, 2023

5  out of  5 rating by Olivia Hammond
"Excellent service. Stephen was very helpful, timely, and professional. Best insurance agent in the area."